So much is riding on each and every guest’s experience at your spa. First and foremost, the comfort and enjoyment of the treatment for which they’ve come. When you can deliver that enjoyment, of course your business is impacted in a positive manner. Your guest is more likely to return. Your spa receives positive word of mouth from the satisfied guest, which means more bookings. And don’t forget the impact on your retail. In this session, you’ll hear how some of the most talented professionals in the spa industry maintain top notch reputations for their spas and their careers.
In August of 2010, Allan Share, a 20-year veteran of the health and wellness industry, took over as President of the Day Spa Association (DSA) and the International Medical Spa Association (IMSA). After selling his previous businesses, he adds, “there’s not another industry in which I care to spend time. This business is in my blood and I will continue to give back as long as I can.” His vision of the DSA and IMSA is to continue building upon the legacy started 20 years ago. The DSA and IMSA are poised to become the leading trade associations in the spa, esthetic and wellness world. That vision will come to fruition through a full member benefit package, legislative support, connecting the community and a strong, comprehensive insurance offering. The refreshed DSA and IMSA will pull together the dispirited parts of our industries, providing all practitioners with a one-stop-source for information, the place to learn about other allied professions and an easy connection to colleagues in the U.S. and around the world. Ongoing, we will be adding education videos, webinars, a full resource library and much, much more. Allan’s previous companies include New Life Systems and Lotus Touch. Both companies were sold to Scrip Companies (owners of Scrip/HESSCO, Massage Warehouse, Promed and others) in 2007. He continued on for three years as Director of Spa Operations out of his Minneapolis, MN office.